If you've deleted your LW dwnld folder then that's the reason LW can't move the ifle from the incomplete folder. To set up a LW dwnld folder, go to Tools-Options & Saving or for macosx that's Prefs & Saving & select/create dwnld folder. LW's incomplete folder & dwnld folder MUST be in the same directory. If it happens again, go back & reselect the same folder for dwnlding to.