i had the same problem so i downloaded java from the office site (its free) and reinstalled the new file download and it worked fine .tip if u re downloaded and u get a msg saying u have the file do u wanna rewrite over say no and change the file name so u get a new copy of java http://www.java.com theres a large green bax on the right saying download now its the new version this mite help u out worth a try