Your LW prefs can be found here: Windows: C:/Documents And Settings/your_username/.limewire
Delete the folder called .limewire
Have read this thread yet? In particular read page 1 & the previous page or two. Then tell us your results. If you have a problem, you need to detail you specifications of OS, connection type & devices & whereabouts (home, school, work, etc.), & gives us details about your problem. Oh & no Softw company gives refunds. Otherwise people could simply copy the softw & return it without paying a cent.