Jeannemrm: I haven't found too much info on your modem type other than other people have had problems with it. Have you researched whether there's an update for your modem software. Apparently an update overcomes some issues. I don't know any more than that. There's nothing in the manual about forwarding a port. I don't suppose you've switched the wrong computer for access to the net. What firewalls do you have & what OS version? Do you run moe than one comp on e the net at the one time & what do they do?