marciano,

This independent forum is run by volunteers, and the ad banners cover the costs, there's no direct link with Limewire.
So the customer - client relation you are reffering to does not aply here.
You didn't buy any guarantee for successful downloads on demand, but :
(Quote from Limewire site)
"Your purchase of LimeWire PRO allows the Limewire Development Team to continue to improve the software and contribute to the growing Gnutella community."

With P2P your downloading from other users like you and me, I offer something and I allow you to download it and viceversa.
Sadly as in real life, improper use is beeing made of this system by spammers, sicko's, pranksters, scriptkiddys and last but not least the RIAA to frustrate the use of P2P.

If you want to have a look at the quality of a file before you download it, You R-click it in your searchresults screen and choose Bitzi lookup.
And, do the community a favour and report back to Bitzi if you downloaded a bogus file.
(read on how to on the Bitsy site)

P2P is what you make it, not what you payed for it.

__________________
Het algemeen gnutella forum in Nederlands