How many files are in the 'Incomplete' directory? To find this out, follow these steps:
- Click on the Library tab.
- Click on the 'Incomplete' folder.
- Click on the 'Explore' button.
This should open up Windows Explorer. In Explorer:
- Click the button at the top that is an green up arrow on a folder.
- Right-click on the 'Incomplete' folder and choose 'Properties'.

The dialog box that comes up will show 'Size', 'Size on Disk' and 'Contains'. What are the values of those things?

Also right-click on the 'Shared' folder and choose 'Properties'. What does that say?

Also, how much free space is left on the computer and what kind of format is the drive? To find this out:
- Click the green up arrow on the folder continuously until it is grayed out.
- Double click on 'My Computer'.
- Click once on "Local Disk (C:)".
On the left should be a box that says "Details". If there's nothing listed below that, click once on the double arrows pointing down.

You should see stuff that says: "File System", "Free Space" and "Total Space". What is the file system, free space, and total space?

Once again, I apologize for the ton of questions. We're working hard to figure out what's causing this bug. It appeared literally out of the blue, and we're not sure why.