1) I do. For the chat option to be available there must be a smiley face in the chat column (you can enable the chat column by right-clicking on any column title and selecting it from the pop-up menu).
2)Chatting is the only way I can think of. However, be aware that even if you start a conversation there's no guarantee that anyone will chat back since many people aren't in front of their comps when downloading stuff off the net.
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