I don't work for LW. This is simply a forum. I do this as a volunteer. You obviously don't search around much before posting do you. You haven't been to LW's support pages. You haven't seen the link I so often refer to:
Fixes for Limewire In general, people's issues are in regards to Java (that's what LW is made of!), or installation over the net (even OS updates can get corrupted over the net), or their preferences, or firewalls/other blocking connection, or their particular systems. And yes everybody's system is just that bit different. Sometimes it can make all the difference. That's windows for you.
If you are a pro user then you would be aware of their user customer support email contact address. Unless of course, like post 1 above you didn't actually purchase LW thru LW! In which case I'd feel sorry for you. See link in my 1st post.
Have you ever purchased a Microsoft product & tried to get customer service support from them. I have ... & "it sucked!" For such a major & large corporate softw co. just bouncing with $. I'm not the only mod I'm aware of who has had a bad experience with cust. support from a softw co. For them $ comes 1st, customer last. Funny how the smaller softw co.'s can give just as good if not even much better support.
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.. not being nice to the program...
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Well drop a movie into a program that's not designed for it & what do you think will happen. Get a 72 dpi image & apply FX to it & see what happens (it drops in quality), the same principle can be said of any graphic program. Take netscape & set the preferences willy nilly, or keep hitting certain keys to try to get a large net page to load up faster. Yes any app can be abused! And it can affect its performance. You can end up stuffing up its preferences or the program installation itself.
LW Pro costs $18.88 so I don't know what you're on about being so serious. You can use the free version & it costs you ... well now how much is that ... um .. let me add that up ...
By the way over 95% of questions asked on this forum have been asked & answered before.
Pro connects to 5 UP's compared the the basic LW's 3.