We got the computer a few months ago, brand new. It's registered in my dads name but me and my brother use it the most. My mum or dad dont really have any reason to put a D/L program on and if they did i would know of it because they'd be clueless of which one to use.
I'll try that ctrl+alt+delete thing, but if that doesnt work i guess i'll just have to get a different D/L program.