OK, I can't even query Roxio because I have the basic burner and they will not respond unless I buy the upgrade....going thru the automated systems does nothing. The songs are mp3 and the burner will not accept any of them. When I try to drag a title I get the "illegal extension" message and it blocks the song. What I don't understand is that I have been using the burner for at least a year and never had a problem...appreciate any suggestions...