i reported the same problem about a week ago and got no help. now you and other people are reporting it and still getting no help [the referral listed goes nowhere]. read all the posts under 'everclear' and see if it sounds familiar. incidentally, the fields your replier said you don't have, i've got, and you do too probably. i think we've encountered something that can't be dealt with other than by that fabled 'xolox team' 8D so you, i, and all the others had better keep digging in the spurs until we get some action.