'If' you're meaning you tried to re-install Java, that's not an uncommon problem (I've seen that listed at the Java installation common errors page & a java forum & elsewhere.) The best idea is to downld the java installer to your computer & then install it. If that was not your problem, then perhaps you should re-install Java. Even if that means uninstalling the Java you have using the Add/Remove progs Control panel. It's "much" safer to install from your comp than over the net!!!