Starting at 2/ upgrade to 4.2.9??????
Hmmm We are now on 4.9.27 although many users are still using the old 4.8.1
can you confirm your version in Help>about (i think ... I' a mac user)
and if it is a recent version .. 4.9.xxx try preferences/options>view>popups> tick square box beside "revert TO default".... DO NOT click big bar saying restore defaults!!!
If no good come back ... with your version number
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