I just purchased the lifetime membership,the pro-version upgrade & Netspy protector(don't know how that happened?) all for $47.29.But the pro version is not installed only the basic ,when I try to install it It says I have to pay for it and does not recognise my e-mail address.There is no support e-mail I can find or anyone to contact and I got billed for Netspy that I did not order.What can I do?