As it stands right now i'm getting disconnected about every 20 to 25 min

I've had the program less than a week

have e-mailed tech support and they have answered all my questions except why I am constantly getting disconnected

Tech support will not/has not even acknowledged my request for help on my disconnection problem

As it stands right now the program is un-useable. From the time I click a file to download and go tinkle the program has disconnected.

I've done every thing I can think of to do

I reconfigured my fire wall per the instructions

Deleted Avast virus scanner, purchased and installed McAfee virusscan hopeing that would solve the problem but it did not.

Does anyone have a suggestion

Help Please

Carl R
e-mail me at carlr1@cox.net if you have any suggestions