right, my mum paid for limewire pro, and we recieved the confirmation email for it. however somehow the installer was lost, and i cant find it anywhere (mum doesnt really know anything about pcs! she must have doen something really wrong). now i want to get it back, so i go to limewire.com and they ask for an email adress (my mums as she was the one who paid and registered in her name). but i was surprised to find that limewire has no record of my mums details anywhere, which was strange for a start because they replied to the very address i entered in order to confirm payment. and there, payment, yes the money was deducted from my mums account.
so we have paid for limewire pro, but we cant get the installer because limewire hasnt got our records.
i think the customer support is quite bad to be honest, as in order to get any support you must enter your email address to get anything done (a problem for me whos details have been lost at limewires end).
so ive turned to this forum in the hope someone out there might have had the same problem, or at least know how i might go about dealing with it! any suggestions please (its annoying being asked to upgrade from basic to pro every time i start up, knowing that in fact i should already be using it).
many thanks guys (p.s. my first time using a forum!)