I presume you're talking about limewire right? It's hard to know because you didn't say & posted in the incorrect section.
Forum Rules (click here) You have left absolutely no details to your problem. BTW how much did you pay?
Membership? - **WARNING ** - Download p2p Clients ONLY Thru Official Sites (click on link) will soon let you know if you paid your money to the official site. Since all the gnutella programs that this forum caters for (yes not only limewire), they all have a free version which people are expected to try 1st to sort out any problems so they don't say what you said.
Can you give us a total desciption of your set up:
1. OS version? (eg: Windows 98)
2. What firewalls you have?
3. How much ram?
4. Hard Disk space available?
5. Connection type? (eg: dialup, broadband, cable, etc.)
6. Modem & router brand name & model numbers?
7. Where are you trying to connect from (home, school, work, etc.)?
8. What version of Limewire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.
9. Who is your isp provider (Internet Service Provider)?
10. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
11. Do this simple test for us. Using your browser go here:
http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?
12. Do this test:
Bug Report instructions & sample image Is the result True/False?
Did you configure your firewall so it allows LW full access (advisable not to have 2 active firewalls b/c they can interfere with each other);
Firewall configuration instructions (click on link)