They probably didn't mean to snub you, they probably get tons of emails and you may be able to find a solution to your problem by reading the stickies at the beginning of the fourms. I just reinstalled and it seems to have done the trick, but it still keeps disconnecting at will. I guess it depends on your ISP and how they view P2P networks like LimeWire. I'm in the States, so they think P2P's are the Anti-Christ! We'll just have to be creative and hope the big brains will come through with something...good luck!