O.K, I get an email asking me for the error message so I click on details of the error message, hit print screen, opened the temp file to copy and paste the error message, then I sent if off to tech support. This is the message that I got.

Nancy,

Sorry, but I don't understand your message. Please provide a clear, detailed
description of your problem, so I can better assist you. If you are getting an
error message, you will need to include it in your response, exactly as it
appears on your screen, as well as the exact moment at which you received the
message.

Thanks,
Zenzele

The message:

ERROR MESSAGES:
---------------------------------------------------
"<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="LimeWire.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="GenericWindowsUtils.dll" SIZE="12279"
CHECKSUM="0x21A4CBD7" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD103"
LINKER_VERSION="0x10000" LINK_DATE="10/27/2003 04:34:13"
UPTO_LINK_DATE="10/27/2003 04:34:13" />
<MATCHING_FILE NAME="LimeWire.exe" SIZE="81920" CHECKSUM="0xB5CFF7DD"
BIN_FILE_VERSION="1.0.0.2" BIN_PRODUCT_VERSION="1.0.0.2" PRODUCT_VERSION="1,
0, 0, 2" FILE_DESCRIPTION="LimeWire" COMPANY_NAME="Lime Wire, LLC"
PRODUCT_NAME=" LimeWire" FILE_VERSION="1, 0, 0, 2"
ORIGINAL_FILENAME="LimeWire.exe" INTERNAL_NAME="LimeWire"
LEGAL_COPYRIGHT="Copyright (C) 2004" VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.2"
UPTO_BIN_PRODUCT_VERSION="1.0.0.2" LINK_DATE="01/13/2005 21:17:38"
UPTO_LINK_DATE="01/13/2005 21:17:38" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="LimeWire20.dll" SIZE="40960" CHECKSUM="0x5D36BECD"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0"
LINK_DATE="08/11/2005 15:50:55" UPTO_LINK_DATE="08/11/2005 15:50:55" />
<MATCHING_FILE NAME="uninstall.exe" SIZE="106659" CHECKSUM="0x572A4CBF"
BIN_FILE_VERSION="4.9.37.1" BIN_PRODUCT_VERSION="4.9.37.1"
FILE_DESCRIPTION="The Fastest File Sharing Application on Earth"
COMPANY_NAME="Lime Wire LLC" PRODUCT_NAME="LimeWire PRO 4.9.37"
FILE_VERSION="4.9.37" LEGAL_COPYRIGHT="GPL, Lime Wire LLC" VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.9.37.1"
UPTO_BIN_PRODUCT_VERSION="4.9.37.1" LINK_DATE="01/07/2005 16:37:59"
UPTO_LINK_DATE="01/07/2005 16:37:59" VER_LANGUAGE="English (United States)
[0x409]" />
<MATCHING_FILE NAME="WindowsV5PlusUtils.dll" SIZE="12808"
CHECKSUM="0x34F43EBE" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE46A"
LINKER_VERSION="0x10000" LINK_DATE="10/27/2003 04:33:50"
UPTO_LINK_DATE="10/27/2003 04:33:50" />
<MATCHING_FILE NAME=".NetworkShare\LimeWireWin4.6.0.exe" SIZE="2342432"
CHECKSUM="0xB7F145D5" BIN_FILE_VERSION="4.6.0.0" BIN_PRODUCT_VERSION="4.6.0.0"
FILE_DESCRIPTION="The Fastest File Sharing Application on Earth"
COMPANY_NAME="Lime Wire LLC" PRODUCT_NAME="LimeWire 4.6.0"
FILE_VERSION="4.6.0" LEGAL_COPYRIGHT="GPL, Lime Wire LLC" VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x24987C" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.6.0.0"
UPTO_BIN_PRODUCT_VERSION="4.6.0.0" LINK_DATE="01/07/2005 16:37:59"
UPTO_LINK_DATE="01/07/2005 16:37:59" VER_LANGUAGE="English (United States)
[0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client
DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®
Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="©
Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"
VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180"
LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36"
VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>
"

Now, can someone tell me what the heck they want? Blood?