Would be nice if someone from Lime Wire could respond as they don't have a direct email for basic users (which apparently I am not now). Just hooked up to this service and noticed in the process of subsribing I accidentally got stung for extra charges for pro upgrade net spy protector. I actually didn't want these and don't see how I am now able to download the pro upgrade. How do I change my billing back to basic or if that is not possible, how do I get access to the services I've ended up paying for but don't seem to have!!!!