...since you folks are a tech-savvy lot, let me run an issue by you to see if MSN and Verizon were correct when they called it "normal" and "unresolvable".
I have Verizon with MSN DSL as my ISP at home, so when I use email at home, sent items go to a folder on my computer's hard drive, while the inbox is stored on MSN's server. When I access email by going to hotmail.com (usually when I'm away from home, but I can do it at home as well), I can't see the sent item folder that's in my computer, but I can view a sent item folder on MSN's server, and I can check a box in every email I send that will save a copy in this sent items folder. The issue is that the CONTENTS of this sent items folder (the one on MSN's server) are not visible to me at home, even though the folder itself is. Other folders on MSN's server, like inbox and other folders that I created---of received messages but not sent ones---- are all visible to me at home, just not sent items. When I first started troubleshooting this issue with Verizon, there were a handful of sent messages that DID appear in the MSN sent items folder, both on hotmail.com and at home, but when I couldn't figure out what differentiated them from the dozens of sent messages that DID NOT show up at home, I deleted them. The Verizon tech thought it was an MSN issue, and MSN techs tried two or three different fixes before referring the problem "up the MSN ladder" and ultimately telling me that it is normal (??then why did they try to help me fix it???). Can anyone else tell me if this situation is the same for you? Thanks.