After a day of going crazy trying to get LW to connect I got fed up so I called optonline my ISP and yelled at them b/c LW connects when I use my dial up or DSL from Verizon i was on the phone with them for about 15 min when i hung up LW was connected but i'm not getting turbo-connection, so I thought this might help optonline users try calling tech support and speaking to them