ok, i have an update. i talked on a phone with a cablevision techie. i didn't even have to threaten him with moving to another isp or with a lawsuit etc. i gave him all the information and after a few minutes he found out that's it's "a known problem with certain programs, like limewire." he said that they have a special team that fixes these problems and he's going to relay that information to them and it should be resolved within 24 hours or less (he says by 10pm tomorrow at the most). he also says to keep trying until then