Because people at optimum dont' know what was going on..its just a call center, they tell us if there is a problem or not and just tells us if its pending or updated. So its not the callc enters fault by telling you those things..if i was at work and wasn't sick at this time and got those phone calls i would probably be saying the same thing but also i would let you know like i am on here that there has been updates to optimum and that is probably what happened like i explained before i wouldn't leave the customer hanging with its not us see ya later. Also let me know how everyone is doing with limewire...