Sounds like what happened was you lost the install log that programs usually come with during the install/reinstall or whatever you did. The only other way might be for you to reinstall it to get the log file back but try the 'my uninstaller' first, might save you some grief. It helps remove stubborn installs from your Windows add/remove. But, I still suggest you defrag your computer after. And run a virus check, just in case. Please let me know how you do?