IE = Internet Explorer; a browser. The question was which internet company do you connect thru? You can't connect to the internet unless you or your parents pay for the service.

Open a new page on your browser & type in http://192.168.1.1 into the address bar. Now you'll need to log into the BT modem device. By default the username is admin, and the password is admin. Click the Ok button to log in to your router. Once in, look for options which show UPnP (Universal Plug & Play.) Once you find it, make sure it's enabled (ticked.) If not then tick it & save changes/Apply button. If there is no UPnP option, then please have a close look at the device & tell us the model number. It's a Voyager right? We'd need to know which model number voyager. eg: # Voyager200, or #205, or #2100, etc.

Disable your XP firewall; go to the control panel, double-click on Windows Firewall, check the disable box. If yours looks different, then see http://www.gnutellaforums.com/showth...620#post178620

Then configure your Norton firewall to allow LW full access; see instructions here * Configuring Norton Internet Security

Now go to LW's menu bar, Tools>Options>Advanced>Firewall & make sure UPnP is enabled (ticked.) Now try to connect.