I'm having the same problem with LW. When I start the program the splash screen comes up and then the upgrade box is gray as well as most of the application window behind it. Tried reinstalling as well as reinstalling Java. Just installed a new hard drive and had to rebuild system from scratch. At first LW was working but now it is not. The only programs I have installed since are Advanced System Optimizer and I think google toolbar. Let me know of any suggestions.