Quote:
Originally posted by mformel
We're certainly not trying to trick anyone into purchasing more than once - the user gets angry, we get nasty phone calls and big chargeback fees... What we are doing is implementing more stringent parameters for card acceptance to cut back on fraudulent purchases.
If you're using a bank card, the charges will show up for a while even when the charge was automatically voided on our end - which is what happens when the card info isn't cleared by VeriSign, our payment processor.
The charges should, however, disappear as the void reaches your bank. If they don't, please get in touch with Lime Wire - our number will be posted next to your bank statement, and it's a simple matter for our billing department to look at charges to your card, see what's going on and fix any lingering issues. |
mformel
Moderator,
I have write some mail here, and I have a problem with "Limewire Pro" I have by accident double pay for Limewire pro. But even so, I could not use Limewire pro, It don't allow me to download it, because it don't except my e-mail address. The bank did phone me today to tell me that there is double payment take on my card for Limewire and that I can only claim it back from you by e-mail or what ever. So is it posible for you to advice me how I can do that?
Kind regards,
Petronella