I do understand what you mean.

No argument here about having that right to use that software, but I'm not a lawyer. As far as I know, you still have that right

For some reason the software isn't working for you any longer, and that seems to be a separate issue. If your email address was still recognized, it wouldn't get you the software you had. What version were you using? 4.1.9 was released 11.08.2004 and there have been many changes since then!

If you are asking for a replacement or an update two years later, not the rights to the software you had, that seems unreasonable to me, though I can see it makes sense to you.

Sorry, I just don't expect LW to supply replacements/ updates after the six months, and they never led me to think they would.

As I said earlier, I wish I could ask for a replacement or an update when my car no longer works or is lost.

btw-re Pro support: I think I tried it once a few years ago, but had much better support from the folks here on the forum.