Describe the problem in the email, find the file c:\dvdlog.txt and c:\graph.txt and send them to support@dvdsanta.com. It will help us locate the problem and send you a solution quicker. And don't forget to tell us what brand and model your DVD player is.

Are you sending your email to this address???

Have you got the system requirements????
Microsoft Windows 2000/XP with DirectX 8.0 or higher.
Pentium Processor or better, Pentium 4 recommended.
128MB RAM or more, 512MB RAM is recommended.
3MB Hard disk space for install.
5GB of Hard Disk Space for Media Files
Windows Media Player 9
DVD Burner


The only other thing is have you tried more than just the one file, if not, the file you have could be corrupt, thats the only time I have run into any problems....

I'll check a few more things out and get back to you...