Thanks for your reply. The test worked. We ended up getting fair connectivity last night and tried to download five songs. The speed varied up to 12 kb/s but LW kept disconnecting. It took about an hour and a half to reconnect about 3 times to download 4 of them and we gave up on the fifth. Is there any way to tell if we have a second firewall? I have tried connecting with the windows XP firewall turned off but it is no better than with it on. A firewall symbol comes up in the left window and also when I looked in tools-Options-bug report under : "Recieved incoming this session" there was a false reading.