Do this test: Bug Report instructions & sample image Is the result True/False? If False, then you have a firewall issue. If true then not. If false, it could be your softw firewall or it could be your modem/router.

Browsing: both you & them need to have free upload & downld slots & bandwidth. If not, then you'll struggle to browse each other. If you can't browse them, then it could be for the same reasons. Or they might be the one with the firewall problem. Almost forgot, it's easier to browse people who have Chat enabled. Go to LW's menu bar, Tools>Options>Chat & tick option. To see if the other host has it enabled, right-click the top of the downld window column heading & choose Show Chat from the contextual menu that appears. Do this also for the search results window & the upload window in the monitor window.

Try sending each other a magnet link. Then if the file starts downlding, you can browse them from the downld window or upload pane of the monitor window depending who is downlding from who. See How to use Magnet Links & Direct Connect

(birdy, perhaps we should send wondering why around to do a house call. lol )