The incomplete files are stored in a folder called incomplete. Once they reach 100% downlded, LW then moves them to the downld folder (called Shared by default.) The incomplete folder should not normally be tampered with. LW looks after this by itself. The incomplete folder is generally one level up on the directory from the downld folder (shared.) Use your computer's search function to search for incomplete. The 2 files inside this folder called downloads.dat & downloads.bak are your downld preferences & without them, your % of downlding for each file will be lost.