There you go, hope you can help.

Thanks

Aleya
1. OS version? (eg: Windows 98)
Windows XP 2002
2. What firewalls you have?
Windows Firewall
3. How much ram?
256 MB
4. Hard Disk space available?
USED 12% (4576 MB)
5. Connection type? (eg: dialup, broadband, cable, etc.)
broadband
6. Modem & router brand name & model numbers?
CABLE MODEM - NTL
MODEL NO = E08C007
7. Where are you trying to connect from (home, school, work, etc.)?
home
8. What version of Limewire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.
Lw= 4.10.09
Java= 1.5.0_03
9. Who is your isp provider (Internet Service Provider)?
NTL
10. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
No
11. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?
‘Your test worked’
12. Does LW say it's connected? See image below.
Connect is faded out
13. Is there a brick wall in front of the blue globe at the bottom of LW's interface? See image below.
Yes