i did the PC inspector file recovery 3.0 and the Restoration 2.5.14 and I also did the restoration pts on my computer... that didnt work but the the first two i mentioned did not prompt me to do anything but download and when i did download that was it....it didnt tell anything else to do. this is why im having such a big problem..because it didn not continue me to do anyhting..all i know is the restoration process on my computer did not help me at all.... see im still lost..especially when it comes to complicated things like this on the computer..im not as technical..if you can provide any help it would be really appreciated.. thanks again.