What are your details (excuse the repeat info!!)

OS(Win XP etc)
LW & Java version (help > about LW & you'll see)
Firewall you're using
Modem/router brand & model
ISP
Connection type (DSL etc)
Where you connect from (home, school etc)
Are you sharing a connection with other computers
Is this your first try with LW

Can you download a file from here & what speed do you get?
http://www.magnetmix.com/video.shtml

What's your connection status? Fully connected? If you have a poor or no connection, read through this
Connection problems? Check here first!