1. Which internet service provider (ISP) do you use?
2. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface?
3. Try downlding a magnet link from here & tell us what happens such as speeds & connection status:
http://www.magnetmix.com/video.shtml
4. What type of connection do you have?
5. What brand & model of modem & routers do you use?
6. Which operating system are you using?