Brandon, everyone here is a volunteer. We help on the forum in our spare time & so sometimes it takes a while to have your question answered
Don't forget that we're all in different time zones too, at certain times there just aren't many people around to help.
It's a PITA when a song won't download but honestly, all you can do is keep searching. If other songs will download then it's not a problem with your LW. The particular song (no artist names or titles please!!) you're looking for... how many stars are beside it? The more stars the better, if it's a 2 or even 3 star connection, the source might be firewalled & you may not be able to push through their firewall to download. You can see how many sources have a file by looking at the # column. Try to go for a file with multiple sources.