Description is as follows :

1. OS is - Windows XP
2. No firewalls
3. 1GB of RAM
4. 120 GB of free hard drive space
5. connection speed 5MG Broadband
6. netopia not sure of teh rest. got it through century tell
7. home
8. newest version 4.12.3
9. ISP is Century tel
10. not sharing with any other comnputers
11. new problem with experienced user
12. yes looked at them dont solve it