What started as a firewall problem has escalated to a connection problem. I have LW Pro, but now I can only get green bars instead of blue turbo bars in the connection window. I have been a loyal customer of LW, buying my upgrades when they weren't provided gratis but now I have about had it with their support system and am on the verge of junking the program in favor of MP3 Extreme or some other program. I really do not want to do that. Iwould prefer some reliable input on SOLVING my dilemma. PLEASE HELP!