Well I just recently had the same problem and I went into My Computer. Clicked on C Drive. Clicked on documents and settings. Then under my name. and found a folder under incomplete and I deleted everything in it and my problem was solved. If you have issues finding which Incomplete folder it might be, before you delete it, see if it has album art in it or a lot of things like that, not just two icons that are weird. Hope it works out for ya.