Hi...I am also having a problem connecting to LW. Back in March we tried to go through Vonage for our phone service. They sent us a router which was supposed to work and never did get it to work. We spent hours and hours on the phone with them changing all kinds of settings, etc. Didn't dawn on me then, but that is about the time we started having problems connecting to LW. I have tried almost everything I know to get it to work and it's still not working. I have the Windows Firewall and have even tried disabling it to see if it would connect, and it still showed a firewall being used. The only other program I can think that may have a firewall is AVG Anti-Virus, but tried disabling that as well, still nothing. I am very frustrated and don't know what else to try. Anyone help me please?

Win XP
No Router
Cable Modem (Arris Brand)