thanks 4 the help , but its not the same problem. it is fine at startup and fine until i try and play the song. i press the explore button, go 2 the song, right click, go 2 open with itunes and then it just goes black. the real problem though is that when it comes back up the color in the screen is messed up and normally a little while later it will go black and then back 2 normal again but it has recently been taking longer and longer. please, if ne1 has had the same problem i really want 2 fix this. bearshare was easier 2 understand but it wont let me downoad it again .