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Trooper1023 · #48 (**permalink**) September 7th, 2006

Here's the contents of the email I sent to support@mp3helpdesk.com

Quote:

This is my order for a "Lifetime Membership".
<CLIPPED>

I am very displeased to see that there was an ADDITIONAL charge placed on my credit card that I was not informed of ahead of time.

I am even more displeased because thus far I have had no luck getting FrostWire OR LimeWire to connect to their networks. I am on the verge of calling my credit card company and asking them to void the charge because I am not being provided with the services I paid for.

<Signed>

Here's their first reply.

Quote:

Hi,

Thanks for writing,

I have refunded your charge for the spyware.

Friendly Regards, Michelle
Customer Support
http://www.mp3musichq.com

And here's there second, from Customer Support <support@mp3helpdesk.com>

Quote:

Hello,

Thanks for Joining,

Sorry to hear you are having a difficult time downloading.

What Operating System are you using ( Windows Me, Xp,2000, 98, 95, Mac ) ?
If you are a Mac user, Plese download from this link.
http://www3.limewire.com/download/LimeWireOSX.dmg

First make sure your pop up blocker is turned off. You will need to see the pop ups to install the program.

Internet Explorer is the best Internet Browser to use when installing programs. If you use the browser that your ISP(Internet Server Provider) automatically assigns your computer you may have some problems installing. Like AOL, NetZERO etc. Minimize the existing browser and click on the blue e on your desktop. Now try installing the program. If you do not have Internet Explorer please click on this link to install it free.
http://www.microsoft.com/windows/ie/default.mspx

Please see this link for helpful information.
http://www.mp3helpdesk.com/TechFaqs.asp#i15

If you were unable to download Limewire or frostwire due to firewall restrictions, I suggest that you right click on your firewall icon, and choose disable. That will allow the program to download. After it is downloaded you need to enable it again. Here is limewire suggestions on firewalls. http://www.limewire.com/english/content/firewalls.shtml

If you have the limewireor frostwire program installed on your computer and the icon on your desktop and the Search Box is not activated and or you are not able to search for files. Please look at the bottom of the Limewire program on the left side, there will be 4 or 5 connection bars. If the connection bars are Green then you are connected to the internet and should be able to search for files. Type in the search box the name of the file (song,video,movie.) Then hit search. You should see the results in the middle of the screen.

If your Connection bars are Red then you are not connected to the Internet. Make sure your computer is connected to the Internet. If it is then please do the following.
In the upper left hand corner there is a file tab, click on it and choose connect. If it shows only disconnect option, choose that, then choose connect again. If that fails,
Go to Start>Control Panel>Add/Remove Program. Scroll down till you see Limewire if it's there. Click the Remove tab to remove this from your system.
Now shut down your computer and restart it.

Once rebooted, try installing Java again.
Visit this link: Install Java for your operating system.
http://www.java.com/en/download/manual.jsp

If the java program does not run, Check the following :
Running with Internet Explorer on Windows Systems
The Java must first be enabled as follows:

1)Select Tools / Internet Options / Advanced from the browser’s menu bar

2)Make sure java is ticked.

3)Restart Explorer.

Please give me details so I can assist you.
If you can supply us with screen shots so we can see what your screen looks like that would be great.

You may need to run the Java offline installer in order to get it to run. This link will help you with that.
http://java.sun.com/j2se/1.4.2/jre/install-windows.html

Limewire has a nice help section, if you encounter any problems you need help with.
http://www.limewire.com/english/content/faq.shtml

Don't hesitate to contact us if you need more help, you paid a membership to have a great Support Team to Assist you with your problem that might arise from time to time..

Thanks Michelle @,
MP3MusicHQ.com Support
http://mp3musichq.com/

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Hm. Hmmm. Lookie here, at all the common-sense troubleshooting methods they've gone through the trouble to collect and email to me. Funny how they aren't addressing the problem I reported! Rrrr.

I'll be back again, when next they reply to my latest attack, I mean, message.