Been on vacation and haven't had time to get back to this issue...
Anyways, it's still not working. We've been trying everything. Haven't looked at those links yet, but will.
I'm not over my download limit of 167 mb per 4 hour period. That's not the problem. The problem seems to lie somewhere with DirecWay's authentication thing they put on their system. Once they did that, we couldn't receive our email anymore. Then LimeWire wouldn't work at more than downloading 1KB speed. We just can't figure out what to do about that. And their tech people don't know anything. It's pathetic.