Who is your ISP (internet service provider)?

Try downlding a magnet link & tell us what speeds you get: http://www.magnetmix.com/video.shtml

Keep in mind a 300 kbps net speed is roughly equivalent to about 34-37 KB/s (including overhead loss) in LW.

Don't always believe the front staff when they say they don't shape bandwidth. Often the people at the front don't even know.