Haven't got time right now to get into too many details, but can help you with your screenshot problem. Download this tool

http://www.faststone.org/FSCaptureDetail.htm

Very easy to use. Save the screenshots as .gif and set colors to 16 in advanced before saving. There is a limit on how big the attachments can be.

Then in your reply screen press manage attachments and then browse to the file containing your screenshot. Press upload, and then close the window. You can attach several files at once, but the max. file size for all is 100 KB

Attachment 2946

Attachment 2947