caught a second breath, still not getting full connectivity, tried opening windows firewall but got message that could not display,service is not running, and how can i tell if i'm running sp2. I have had so much problem with this computer lately with pop ups and... that i have had it wiped clean twice and at this point not sure if i ever reinstalled sp2. I did test and id checked ok and also went into the tools on LW and the pnp was clicked. so where do i go from here