2. Go to Control Panel, click on Security Centre. You'll see if the Windows firewall is on. Check in the system tray...are there any icons for things like ZoneAlarm, Norton personal firewall etc? Hover your mouse over the icons & you'll see what they're for. You can also check in Add/Remove programs to see if any firewall programs are listed there.

6. Is there a box that your computer's plugged into & that's then plugged into the phone line? Look at all the boxes that plug into your computer. There should be brand names & model numbers on them (you might have to look underneath, too).

9. ISP is your internet service provider. Who do you pay for your internet?

11. Are there other computers in your house that are connected to the internet? Are you using any other file sharing programs like bittorrent, emule, ares...any other programs that let you share files with other people?

13. If you look at the bottom of LW's screen (next to where it's starting connection), you'll see a picture of a blue earth. Is there a brick wall in the picture?

Don't worry about the RAM & HDD space for now, it might not matter anyway