i though this was suposed to be the official tech help site i posted a need for assistance 2 days ago and not one of the moderators could find the time to help?????? what is the advantage of purchasing this package if you cannot get the problems fixed and be able to use lw. is there a phone number to contact your company to talk to somebody to get this issue resolved? since the moderators cannot find the time in their busy day to assist me with this problem.